Policies
Service Policies
Satisfaction & Warranty
We take pride in our work and aim for every customer to be satisfied. If you experience an issue related directly to workmanship, please contact us within 14 days of receiving your pen so we can review the concern.
Completed restorations are covered by a limited one-year workmanship warranty, which applies only to the specific repairs performed. This warranty may include failures of replacement sacs or internal mechanisms installed during service.
This warranty does not cover:
- Normal wear and aging of vintage materials
- Pre-existing structural weaknesses or hidden defects
- Damage caused by misuse, accidental drops, exposure to moisture, ink corrosion, rust, or improper handling after return
- Repairs or adjustments performed by third parties after service
Due to the age and fragile nature of vintage fountain pens, no restoration can be guaranteed to permanently resolve all issues, and cosmetic or functional limitations may remain.
Unrepairable Pens & Bench Fee
In some cases, a pen may be deemed unrepairable after evaluation or partial disassembly due to material failure, corrosion, or structural instability.
- A non-refundable bench fee of $35 applies to all pens that cannot be repaired
- This fee covers diagnostic time, disassembly, and assessment
- The bench fee applies regardless of whether the pen is returned assembled or partially disassembled
In the rare event that a pen is damaged during the restoration process as a direct result of mishandling on our part, compensation may be considered and will be limited to the amount paid for the service, excluding shipping.
Risk Acknowledgement
By submitting a pen for restoration, you acknowledge that:
- Vintage pens may contain weakened, brittle, or degraded materials
- Restoration work inherently carries some risk due to age and prior use
- Functional improvement, not perfection, is the goal of restoration
Tim’s Tines is not responsible for failures resulting from unavoidable material fatigue or latent defects revealed during normal restoration procedures.
Shipping & Insurance
- Return shipping is insured for up to $100 by default
- Additional insurance coverage is available upon request and at the customer’s expense
- Tim’s Tines is not responsible for loss or damage beyond the insured value once the package is in the carrier’s possession
Customers are responsible for safely packaging pens when shipping them to us.
Returns & Refunds
Because services are custom and labor-based:
- Completed restoration services are non-refundable
- Shipping costs are non-refundable
- Refunds, if approved, are limited to the original service charge
Contact
If you have questions about these policies or a completed service, please contact us promptly so we can assist.